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Exchange/Return Policy

Aushpc.com.au will accept product returns and provide you with an exchange and/or repair within 7days from receipt of stock where:

  1. The product is faulty, or
  2. Significantly different to those shown or described to you, or
  3. The product is not fit for its intended purpose, or
  4. The product is unsafe

To return your products you should send the parcel to 20 George Young Street, Auburn, NSW Australia 2144 along with your order number. You will be paying for your own shipping costs for returning your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. If the refund is denied, only a portion of the amount is returned.

Only regular priced items may be refunded, unfortunately sale and clearance items cannot be refunded.

Aushpc.com.au may elect to return the product to the manufacturer to determine the nature of the problem. Aushpc.com.au reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.

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